Proper Care Instructions

  • Dispose of the plastic cover immediately and allow the mattress to air for a while.
  • Do not bend or fold the mattress, always carry flat or on its side.
  • Do not jump or stand on the mattress or foundation(base).
  • Keep your linen clean and vacuum the mattress regularly.
  • Do not allow your mattress to get wet under any circumstance.
  • Purchase and fit a mattress protector especially if children will utilise the bed.
  • Ensure all foundation (base) fittings are installed correctly (not cross threaded) and are tightened quarterly.
  • Rotate and turn your mattress as per guideline below.
  • We recommend you purchase a new foundation (base).

Important Information

In order to ensure the longevity of your new Viking Mattress we recommend rotating and turning your Mattress. Below is an illustrative rotating and turning sequence guide for you to follow.

Rotation Cycle

Rotate mattress counter clockwise ½ turn.

Realign mattress with the base for the bed.

Rotation Cycle 1

Rotate mattress to overhang the base.

Raise mattress on edge.

Rotation Cycle 2

Lower mattress gently on the base of the bed.

Rotate and realign mattress with the base.

Rotation Cycle 3

Rotate mattress again ½ turn counter clockwise.

Realign mattress with the base. Repeat from cycle 1.

Rotation Cycle 4


  • Transportation and inspection costs after the 2nd year.
  • The product is found to be damaged as a result of misuse, negligence, spillage, dirt, burn marks of any kind, staining, bending and/or incorrect installation.
  • Any form of accident and/or failure to follow Viking Beds “Proper Care Requirements”.
  • The comfort, firmness, bed height, sheet fit, or suitability due to any person’s specific medical condition.
  • The mattress or foundation (base) is damaged due to being subjected to weight in excess of its design specification.
  • The Mattress is damaged due to the incorrect foundation (base) being used. The mattress is designed and manufactured to be used in conjunction with its matching foundation (base), as part of a full bed set.
  • The products identification labels have been removed
  • If the product has been altered in any way by the customer or any other party.
  • Damage due to the use of an electric blanket.
  • Any fabric protection additive that has been applied after the manufacture.


CALCULATE YOUR CHARGE FOR REPAIR OR REPLACEMENT: Divide the purchase price by the number of years (calculated in months) of the service warranty, then multiply by the number of years (calculated in months) since the original purchase date, as per the original invoice.

  • If the purchased product is no longer available Viking will apply the current retail price on an equivalent product to calculate the warranty service fee.
  • This Guarantee and Service Warranty applies to the original purchaser only.
  • The original purchase invoice must be presented to validate the purchase date.


Your Viking mattress contains the finest fillings (foams and fibres). You could notice body contour impressions up to 4 cm. This is a perfectly normal occurrence and not a structural defect. It is an indication of the fillings settling and adjusting to your body’s contour and weight.

Rotating and turning your mattress as per Vikings “proper care requirements” will smooth out the impressions. See illustration picture below for difference between body impression and “sagging”.

Body Impression

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