Proper Care Instructions
In order to ensure the longevity of your new Viking Mattress we recommend rotating and turning your Mattress. Below is an illustrative rotating and turning sequence guide for you to follow.
- We recommend you rotate and turn your new Viking mattress every two weeks during the first 3 months and quarterly thereafter.
- When turning the mattress we suggest 2 people perform this function, as a safety measure. The larger mattresses’ are heavy and could cause personal injury or damage to your mattress.
Rotate mattress counter clockwise ½ turn.
Realign mattress with the base for the bed.
Rotate mattress to overhang the base.
Raise mattress on edge.
Lower mattress gently on the base of the bed.
Rotate and realign mattress with the base.
Rotate mattress again ½ turn counter clockwise.
Realign mattress with the base. Repeat from cycle 1.
WHAT THE VIKING WARRANTY DOES NOT COVER
SERVICE WARRANTY CHARGE
CALCULATE YOUR CHARGE FOR REPAIR OR REPLACEMENT: Divide the purchase price by the number of years (calculated in months) of the service warranty, then multiply by the number of years (calculated in months) since the original purchase date, as per the original invoice.
Number of years from original purchase date: 3 years = 36 months
Charge for repair: R26.80 x 36 months = R964.80
**This excludes all to and from transport costs, the inspection fee and 15% vat.
Your Viking mattress contains the finest fillings (foams and fibres). You could notice body contour impressions up to 4 cm. This is a perfectly normal occurrence and not a structural defect. It is an indication of the fillings settling and adjusting to your body’s contour and weight.
Rotating and turning your mattress as per Vikings “proper care requirements” will smooth out the impressions. See illustration picture below for difference between body impression and “sagging”.